Yahoo customer care email hacked

I believe you can still use your Yahoo! Mobile or Yahoo! Thanks so much for this post. I found the location in the same city of someone who hacked into Yahoo account. Reported it to Yahoo. May report to police also. Annie S. I also just noticed a lot of hacked accounts coming my way. And yes, the number of hacked accounts coming my way has also increased.

Do you have any idea how it has been hacked? My uneducated guess would be that one of the many other mobile apps which usually require unrestricted access to contacts, memory, internet and whatever in order to be able to run had a security hole and was abused to send password data to the attacker.

Just a hint about the security questions that yahoo and other services offers for password recovery: Criminals usually know the answers about your childhood street name etc.

I think messenger is my problem. Will report to Yahoo. I discovered the default setting for Yahoo! This should not be the default setting! Thank you for reporting this default setting. Hopefully others will take note and make the change to prevent potential hacks. Shocking that Yahoo! Make sure you check your Mobile version and settings if you continue to use it. Happened to me today and all the log ins were the same IP, and I do not own a mobile phone.

Hi all, Just had my Yahoo account hacked for the second time in as many months. I tried to change password but no luck with multiple attempts such that Yahoo froze we out for 24hours. I will try one more time and if no luck, switch to someone else. Pity that Yahoo have become so lax and useless on security. They seem to have lost their way in a big way! Make sure to follow those links at the top to ensure you can reclaim your account.

Also, are you only using Yahoo desktop or do you use Messenger or Mobile? Hello AJ, Thanks for response. I only use desktop or iPad. Will be back as soon as I have the mental energy to go through the log-in procedure again.

The password seems to have been changed. My secondary e-mail address is my former work address which I no longer access just get the messages forwarded. Even though I answered the first security question correctly, the answer to the second question best man is not accepted. I wonder if that got changed too? Now my account is locked for 12 hours. Is there any hope of recovering it? I have some very important information there….

Been there, done that. They stated someone was using my email address for spam. Back to you. I now have a second yahoo account; only use it for newsletter emails. My important emails are on gmail which uses https.

I also now use Firefox and Chrome which are browsers that have higher security ratings than Internet Explorer or Safari. If you have problems after 12 hours, do a search for Yahoo! Help and you should be able to contact Yahoo that way. Make sure you read the earlier posted messages for additional security tips. Thank you very much JL. I suspect that is the problem since a while ago, upon logging into my yahoo account, I received a few notifications stating that I have been logged out of my Yahoo messenger since I logged in a different location.

I do not use Yahoo messenger, so that was very strange. Now I know that it must have been hackers…. I do not seem to be able o find it. Thank you very much! Messenger and made myself invisible to everyone. To get to the recent Yahoo! There is an arrow to the right of your name. JL, Thank you very much. I am currently on vacation in Sweden and, after reviewing the login activity found out that somebody from Sweden was logging into my mail several times yesterday when I could not access my account.

Scary… Thought it to be such a safe country. Glad you were able to access your email. Make sure you use a mega secure password of 10 characters with upper and lower case letters, numbers and symbols to make those hackers work hard the next time they want to gain access to your cyber property! I got a message from Yahoo saying my e-mail account had been hacked and that I should change my password, which I did.

Now I get a pop-up which says my browser cannot confirm my certificate. When I log on to my e-mail account everything seems to work as normal, except that the web address does not start with yahoo.

I went to the Yahoo security site sites actually, they are kind of a maze and told them of the problem twice. The first time I was told they would get back to me within 24 hours. The second time I bypassed e-mail and went through their home page with a description of the problem. I got a long e-mail back that gave me some canned answers and asked me to click on from a list of other possible problems and to provide all my personal and password info.

Obviously, no one at Yahoo is dealing with this problem yet. JR Change your password to 10 digits consisting of lower and upper case letters, and symbols. Thank you for being so responsive to the others here who have encountered Yahoo! Mail problems. I truly appreciate your comments and the positive community you are helping to build here. Hi again! Just wanted to mention as an update that I think the mobile app has a big part in getting hacked.

Either the mobile app or the chat itself. Once I did get a request for an IM from some suspicious-looking email and I blocked that person. But other than that, not much has happened with my Yahoo messenger. However, I logged off of my mobile app on my android phone and uninstalled it, and for a while a good few weeks I had no incidents with my email.

I decided to start using my iPod again for email, and for some reason thought it would be ok to sync it with my Yahoo email. Lo and behold, my email was compromised yet again, not long after that. I changed my passwords for the umpteenth time and disabled it on my iPod as well. Fortunately I set up my linked gmail account to have a two-step verification for logging, through my cell phone number.

Otherwise they would have changed my gmail password as well. I wish Yahoo would at the very least allow the option of a similar two-step verification process. Its cumbersome, but worth it. Thank you for all your help, and for all the other commenters, you helped me realize it is probably the mobile app doing the damage. Thanks so much for this additional information.

From what I gather, there is some open exploit by having Messenger or Mobile. Why Yahoo! Brandon J. Am I going to have to go back and start running a mail server out of my laundry room? It seems like such an easy thing to protect against! You can try the laundry room or … Gmail.

Changed most of my Yahoo! Imagine my surprise when I was checking my sent folder and discovered that Gmail had automatically sent out emails to a company that I shop at, and was inviting them to chat with me! This despite the fact I had disabled chat! I was not happy. Here I am, literally spending weeks changing email accounts, passwords, IP addresses,and trying to keep my Gmail email addresses as private as possible and Gmail is using my name and email address to spam my contacts!

To avoid this from happening, you have to opt out of auto-add suggested contacts. But I must say you started it all—misery loves company! Add me to the list of hacked accounts. I delete all contacts and changed my password. Been a Yahoo user since and this is my first problem. My experience was also the first bad one with Yahoo in nearly 10 years. I wish I knew what it was that made Yahoo! Hi all, I just realized that my yahoo account has been hacked.

As I was checking my e-mail, it said it could not view my email or I was signed out because I was logged on at a different address. It turns out that someone has been logging into my account since July….

I am really upset about it as I have had this yahoo account for close to 10 years. Is there anything else to be done other than changing the password and security questions? Can we find out who tried hacking into my account and report it? Should I file a police report regarding this?

Just get your account safe again and either leave Yahoo! Well my yahoo was hacked today. BTW, I tried to find the link to view my login history and it is no where to be found. I did a search through the support thingy and still nothing comes up even remotely helpful. Any suggestions? Sorry to hear you were hacked.

The link to your login history can be found by going to Account Info. Hacked here, as well. My password was definitely not strong enough.

Not sure if that matters, but I am hopeful it does. I have changed password to something far stringer now. My suspicion is that Yahoo indicates a login came from a mobile phone based on the URL through which a user was logging in. I further suspect that the mobile login page is the vector, the more easily cracked entry point.

Perhaps it allows unlimited attempts, making brute force attack easier. Sorry you were hacked. I just know that mobile does seem to be the vector. I had the same problem just today. Somebody from Venezuela hacked into my yahoo mail around am and sent out crappy emails to my contacts and some of the people on my sent list. They seem alot stringent with security. Sorry to hear about this Chris. Been with yahoo forever and my email was cracked yesterday from the Ukraine.

I live in the US. Never been out of the country. Yahoo knows my primary locations… and did nothing. They send out a bunch of lame emails. I caught it an hour after the fact and changed my password. I had it logged off on my email when the crack happened. What I do have is a smart phone and the mobile phone app. Never had any problem with my email being compromised till now. This is seriously making me consider gmail.

My password was over 10 digits with letters and numbers. Ran virus and malware scans on both computers I use: Nada.

Changed password and security questions. Went into accounts to manage website and app connections. Removed ymessenger and widgets.

Also a long time yahoo user. His password was strong, he uses a mac. No smart phone. Sounds sadly familiar. It seems far more likely that there is some exploit that allows hackers to crack passwords with brute force via mobile or messenger platforms.

I maintain accounts on both Yahoo and Gmail, but made it a priority to conduct all of my business on Gmail for this reason. Me too. Have just been hacked after many problem-free years of Yahoo usage. The log said the hacker was from Romania. Have scanned both PCs with numerous anti-malware including the Kaspersky full suite, and nothing reported. My password is a series of random alpha keystrokes and a few numbers, so pretty strong.

I work in IT for an investment bank, so am fairly well clued up, but am still in the dark on this. In the interim, I still find it shocking that Yahoo! Wanted to say thanks to AJ for keeping these blog comments active. I like consider myself pretty web savvy, so to get hacked by a spammer like this sort of had me surprised.

Thank you for the kinds words. The stories here all point to a vulnerability of some sort that does not, in my opinion, reside with the user. Fob it off on user error. Not so in this case. Friends from Germany called at 4 am this morning to say they had received an email from my Yahoo account about how I had been robbed at gun point in Spain. I assured them I was safe and recently asleep in the Bay Area :. The login activity shows the hacker is in Nigeria.

Most disturbing, the hacker created a new Yahoo account that looks identical to mine except it has an extra letter. The hacker used this new account in the reply-to line of the email sent from my account. Creepy indeed! Here are guidelines from Twitter if your account has been compromised. Some apply to email accounts. I for one have completed deleted Yahoo! Chat on my computer. All my important emails are on Gmail. Will soon be transferring all my contacts to my Gmail account.

Other security measures:. They literally will not respond to any of my inquiries concerning this. My best advice to anyone else that has this happen is not waste any time with Yahoo support and move on to finding another email service Gmail operates like a well-oiled machine compared to Yahoo.

I still have to wonder how many customers Yahoo will lose before they start caring! Kanisha Get in contact with Yahoo! Customer Care and tell them someone hacked into your account. Once you get back in, do not save your password. Look at all the previous posts for recommendations on improved security. I used yahoo mail for 9 years, but went totally over to gmail when both my current yahoo account, and a yahoo account I had not used for over five years, both started sending out spam to people on my contact lists.

Does anyone have any leads or information about this? Our Yahoo account, which we use for a small business was hacked into yesterday morning, about 30 mins. Spam was sent from our email saying we were robbed in Scotland, etc. I changed the password, filed reports, etc.

Has any one ever had their email or contacts restored by Yahoo? Is gmail truly better? Any suggestions would be greatly appreciated! My unused account that I told about above had its contact list used, but was never connected to a mobile phone. The Yahoo corporation business saga is playing out in the news and clearly the leadership of the company has made actual users and customers a low priority.

Perhaps there is more money to be made by providing a platform that is designed to be hacked. Dont always assume that people will be doing the obvious right thing to protect their customers. While it could be true that Yahoo did this deliberately, I would prefer to think of another scenario: corporate incompetence. In my opinion,the software and email seems sloppy, and too big to fix easily or cheaply.

Better to deal with insecure email than loose money?? Probably in the past, they started up a quick set of insecure scripts to do email, and then kept expanding it, not wanting to spend the money on fixing it…. My bet would be shoddy work on the middle management level years ago, covered up by an upper management that prefers income to fixing it.

And it is hard for me to find an organized group of yahoo customers demanding change. Just a lot of burned little guys, like me. So I guess what I meant was yahoo mail is irretrievably broken, and the Yahoo management would rather keep this thing running than shut it down. The real story to me is a lack of organized opposition to Yahoo mail, unless one exists and I do not know about it?

Thank god for this article! For over a week my address has been sending out emails to my contact list even after I tried virus scans, deleting cookies, and all the obvious solutions.

I was hacked from Romania and Croatia……today alone! Hopefully taking the steps described will solve it.

Its hard to believe that Yahoo isnt taking this seriously……….. Will I be able to access my account again? Insist they walk you thru the forms, and get you back into your account, they will. Do this everyday till you get a result, it took me 5 business days, I got all contacts back, but they could not retrieve my saved emails.

I switched to gmail. Thank you Karen, it looks like yahoo is very busy with all these spamers and all those seeking assistance.. I switched to gmail as well, thankfully had no important contacts in my yahoo e-mail and right now the only thing I want is to deactivate my spamed account.. This is really bad that Yahoo! Same thing as everyone else is saying. I have had yahoo for like 15 years, and yesterday morning my email started sending out emails to everyone in my address book.

If I look in my login history, there was a login the same time as the emails were sent via Yahoo Mobile from Armenia. I do have a smart phone, how do I know what has been compromised a computer, or my phone? What steps should I follow beyond changing my email password and security questions and running virus scans on my PC?

Do I do anything to my smart phone? Delete apps? Runs scans somehow on my phone? After years with Yahoo technically started with GeoCities , I decided to shift over to Gmail last year because I was concerned with security.

When I checked my log in activity, like everyone else, it said it was Romania, Brazil, and New Jersey. Sorry to hear you joined our club. The mail access one would freak me out as well. In what time frame did it all happen? Maybe the Jersey log in was a latter step in the process. There might be something there. The Jersey entry happened the last week of September 29th if I remember right , and the messenger entries happened early this morning. I also ran a malware check on my home desktop and there were no anomalies.

One thing I also noticed just now, is that, on a lark, I went to log in to the Yahoo account to check the activity log. Lo and behold, my recent check in is listed as Jersey. Anyone know if the hackers are accessing the emails, notes, etc in the account? All I did was: — change my yahoo password — remove Yahoo Mobile access — added a Yahoo sign-in seal — deleted the private notes in notepad.

From what I can tell these are just ways to generate free emails and clicks with the hope that a few wind up converting. Password changed and login set to expire every day. Yesterday my long time trouble free Yahoo account was accessed via Yahoo messenger from Hong Kong. I live in Idaho. Several people in my address book received an email with attachments from me which I did not send. I caught the problem pretty quickly when I noticed my inbox suddenly had 10 emails in a matter of minutes.

Several returned emails old contacts. I send out a email warning everyone about the fake email and began to run some virus scan software with nothing found on my computer. I found this site and can now breath easier knowing what happened. Anything else?? Plz advice. It is a shame that Yahoo seems unconcerned about this issue. Had yahoo for well over 10 years. I put up with all the spam and genuine emails from people replying to me going into spam. One person was going to give me a reference.

I think it is time to leave yahoo. I still use Yahoo as a legacy account but the majority of my email is now conducted via Gmail. I was hacked and posted a comment just over a month ago. However after doing some more digging, I have a question. Does everyone here had a mobile phone with the Android system? Anyone else hear of this? I had an android phone, but I had two accounts hacked at the same time, one was an inactive account that I had stopped using ten years ago and even forgot about and was never on my phone.

I thought inactive accounts were gone, but apparently that address book still was able to be hacked into and used to send spam. Both accounts were hacked at the same time.

I have android tablet and phone but I have not used yahoo in them. I believe they have another method. Somehow someone in South Korea got my yahoo credentials when I was there this past summer. They apparently started using my yahoo email account as their ID on some gaming sites and started using my name as well. They somehow got my credit card information and I started getting random charges from iTunes Luxembourg S. I called my credit card company and they sent me a new card.

I subsequently changed all my passwords and thought it should be okay. From there they were able to hack my iTunes account which had my credit card information stored. So if you had your email hacked, make sure you change your passwords on all other online accounts linked to your email.

My Yahoo account was hacked today, the best part is that my contact list was so old due to the fact that I never use it or update it, that most of the emails bounced right back.

I changed every password I could think of, made sure that they did not set up message forwarding to their address. The location in the Yahoo log file was Jordan. I really hate this, I feel that my privacy has been violated to an almost unbearable degree. Michael N. This is indeed very embarrassing situation — especially when you use your account for professional communication or for recruitment opportunities.

In the past, I have seen this happening to few friends and someone else I know got her account hacked yesterday. Reading the numerous comments and based on own experience, this makes me seriously considering moving away to another service.

Especially when ready the Yahoo could do much more then they do — very basic checks as explained. Yeah — I can join the club. Always considered myself a diligent internet user. The hints here were great. Figured out that my account was accessed from UK mobile account. Thankfully some friends told me right away about receiving spam.

I deleted all my contacts, changed my password and deleted very personal mail that i had saved. I will certainly move away from yahoo, just not sure where to?! Good luck to everyone out there. Yeah, Yahoo is the worst for email security. Gmail is a bit better. My startup is trying to solve this challenge and stop the hackers from getting into our web-based email accounts. One of the popular tricks hackers use to break into an account is they would do a reverse lookup on your email to get the personal info.

Then they will reset your password by answering trivial questions about you. I have another thoery. When you you login to yahoo webmail or yahoo messenger there is an option to keep you logged in or save password messenger. If someone gets access to session cookie they can login without having password. It is possible to steal session cookies via webpage scripts.

To safeguard do not save password or check remember me option. Logout or exit browser when done with email. This is a very interesting theory. Judy C. It does absolutely no good for me to keep changing my Yahoo password and sign in seal and security questions which are very strong , my Yahoo login log still shows me signing in from other states, and the sign in times are the exact times that I am logging in.

Yahoo customer care gives me the same canned answers and reassures me my account is secure after changing my pw and security qs and sign in seal. Also I am not connected to chat nor is my mobile phone in anyway connected to my Yahoo account.

So that is not the route. I usually know I have been hacked when I suddenly get a message that I have been disconnected from Chat which I do not use because I have logged in from a remote device not me. Or I go in and attempt to click on my personal emails that I know who they are from, and all I get is an ad opening up.

When I change my password and go back in, I can then open up these emails normally. I am not really seeing any solutions here as to what to do to stop the redirecting of my yahoo and yahoomail log in from another state. This problem persists frequently, at least 2 or 3 times a month. I just found out how to go into the login file on ymail two days ago, and then that is how I found out about the other states login. What can a person really do to fix this?

What seems to be the point of access is the apps connected to Yahoo Messenger and mobile access , regardless of whether you use them or not. I would do 2 things. That should, in theory, cut down on access to your account.

I always log out every time and i never ever save any password on any site. I will check out the disabling apps area. Thanks for the advice. It is funny how all the logs in coincide with the times I log in, and most all from Colorado.

Could it be that my server is somehow hooked up to Colorado? Except that does not explain the Montana logs from two days ago. What has worked for me: — Removed Yahoo! Messenger from the programs on my smartphone. My Yahoo password is so complex, every time I use it I have to refer to its written form before I type it in. Alpha and numeric passwords are too easy to crack. Just this week I received a letter from a retailer that someone had tried to open an account using my name.

This time the login was from Uruguay! Perhaps the hackers are just going down the alphabet of countries? My wifes yahoo was hacked last night from the phillipeans. We only realized because of the old contacts it used caused a lot of email bounces. Sensor tech helps shippers locate their cargo. How your device could be at risk of 'one of the most serious' cyber security threats.

Watch Blue Origin's flight with Michael Strahan. This toy allows your dog to 'call' you. Instagram head testifies before Congress on app's impact on kids. Eligible users can submit claims at Yahoodatabreachsettlement. What about these breaches? Read More. In , Yahoo disclosed two massive data breaches: One in , when an unauthorized third party stole user data, and another in , the work of a "state-sponsored actor," the company said.

Sensitive financial data like bank account numbers and credit card information weren't believed to be stolen in the attack, but emails and passwords were. Learn how to secure any of your compromised accounts and devices.

Have you received an email or notification that seems suspicious or fake? Learn what phishing is and how to detect when someone is trying to use it on you. Identity theft affects millions of people each year. Learn how to protect yourself by avoiding identity theft. Find out how to avoid viruses, identify virus warning signs, and get rid of malicious software. As concern over financial fraud grows, understanding the basics of credit card protection is more important than ever.

Learn how to keep your credit cards safe while shopping online. As online shopping rises in popularity, so does the risk of data breaches. Yahoo recommends using a secure password manager like LastPass to keep your information secure at all times.